![Math and Geometry Tools](https://static.wixstatic.com/media/11062b_2528f07572ab46c1b707f370f29e2e93~mv2_d_5464_3583_s_4_2.jpg/v1/fill/w_147,h_96,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/11062b_2528f07572ab46c1b707f370f29e2e93~mv2_d_5464_3583_s_4_2.jpg)
Welcome to the Call Center School of Excellence
The Call center school is designed to teach call center agents the necessary skill-set to work not only in this industry, but any industry involving direct contact with Customers. In addition we offer paid training for youths aged 14-18 to help them learn about the call/customer service industry, and help them secure employment with Genesis Communications or other call center opportunities.
Skill Up..!
![Skills](https://static.wixstatic.com/media/360eab_d3ca1f3477c34a03903587b4be7dd4a8~mv2.png/v1/fill/w_252,h_120,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/360eab_d3ca1f3477c34a03903587b4be7dd4a8~mv2.png)
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Agent Coaching and Monitoring
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Agent Desktop Solutions
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Automated Call Distribution
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Automated Customer Satisfaction Surveys
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Automated Payment Application
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Call Center Hardware
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Call Center Software
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Call Center Technology
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Call Guidance and Scripting
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Call Handling
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Call Recording
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Callbacks
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CRM
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CTI
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Customer Experience
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Customer Feedback
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Dialers
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De-Escalation Techniques
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Display Boards
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E-Learning
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Email Management
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Headsets
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Home Agents
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Interactive Voice Messaging
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IVR
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Live Chat
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Loyalty Programs
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Predictive Dialer
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Quality Monitoring
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Service Quality Monitoring
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Social Media
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Speech Analytics
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Speech Technology/Solutions
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Staff Incentives
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Staff Motivation
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Telemarketing - Inbound
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Telemarketing - Outbound
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Telephone Systems
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Training and Development
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Unified Communication
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Virtual Call Centers
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Virtual Contact Centers
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Voice Quality Monitoring
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Voice Self Services
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VoIP
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Workforce Management/Optimization
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Inbound calls
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Outbound call
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Understanding the irate customer
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Resolving customer complaints and follow-up
For further details about the school or enrolment please email us at: Genesiscareers2020@gmail.com